Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software development.

Join us to do the best work of your career and make a profound social impact as a [Lab Support Engineer] on our [Lab Support] team in [Chengdu].

What you’ll achieve

This position is responsible for managing all security aspects of platform services, including VMware / Linux / Windows platform, this is a hands-on technical position, and a deep knowledge of infrastructure Security is crucial for immediate success

This position will be responsible for to assist customers with EDR/AV deployments and troubleshooting, you will also be responsible helping customers implement security assessments against infrastructure. Works with engineering departments to develop successful measurements to establish metrics. Demonstrates a high degree of self-initiative. Performs other duties as required.

You will:

Responsible for participating in the development of test configuration plans for the lab computing environment infrastructure.

Maintain a working knowledge of all documented processes and procedures. Identifies opportunities for improvements in efficiency and responsiveness, makes recommendations and assists to implement efficiencies. 

Identify high risk vulnerabilities and work on remediation plans and coordinate with various product lines to remediate the systems. Work extensively on Window / Linux patch management tools and work on regular patching

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